Customer Support
Training
The training courses are optimized to ensure that our customer get maximum benefit from the course in the time available using the dedicated training platforms and modules which are configured as customer’s own system.
IMPROVING QUALITY TRAINING
- Constantly up-dated programs
- Large range of training to fit with customer needs
- Fit to each customer level
- All trainers are Alcatel expert engineers
- Complete and up-dated documentation and Manuals
- Courses optimization to get maximum theoretical and practical experience
- Configuration of a dedicated tool to fit with customer’s own system
HARDWARE TRAINING
Hardware training has been shared out in several parts to fit with our customer’s knowledge level. From “Beginner” to “Expert” level, all courses are carried out by one or more of our expert engineers.
1. OPERATION & OVERVIEW TRAINING
Although AMMS systems have been created to offer the easiest interface and handling for our customer, the operation & overview training is an important step to understand the basic structure and operations. The operation & overview training is included in the system price and limited to 3 persons maximum.
2. PREVENTIVE MAINTENANCE AND BASIC CURATIVE CERTIFIED
TRAINING
The Preventive Maintenance & Basic Curative Certified Training allows a high level of experience on the system. The goal is to develop customer’s knowledge on system operation, preventive maintenance and troubleshooting.
3. EXPERT CERTIFIED TRAINING
The Expert Certified Training is the highest step of our training and allows our customer to be certified as an expert in system operation and maintenance. Focusing on customers’ needs, this training brings our customer to independence for operation and maintenance. This training is limited to 3 persons maximum.
PROCESS TRAINING
The Process Training aims to increase customers’ knowledge about their process and help them developing their own application with our systems. This training is limited to 3 persons maximum.