Customer Support
Contacts
Through over local service centers, our Hot Lines manage and coordinate an adapted response within your working hours. The goal is to follow the day-to-day customer’s needs thanks to:
- 24h/7D support
- Technical advices by telephone & e-mails:
- Intervention coordination
- Spare requirement
- Data acquisition analyze
- Customer Support Escalation Policy
| Country | Address | Name | First name | Contact |
|---|---|---|---|---|
| 1 - Europe (Headquarters) | Alcatel Micro Machining Systems 98, avenue de Brogny - BP 2069 74009 Annecy Cedex - France | Hotline | +33 (0)4 50 65 79 09 mms-support@ alcatelmicromachining.com | |
| China | Alcatel Vacuum Shanghai Zhangjiang High-Tech Park No.82, Lane 887 Zuchongzhi Road 201203 Shanghai | Yao | Lu | +86 1381 700 26 23 |
| Japan | Canon Marketing Japan Inc. ,Taiyo Seimei Shinagawa Bldg 7F , 2-16-2, Konan , Minato- Ku ,108-8011 Tokyo Japan | Sugimoto | Nobuo | +81-3-6719-6659 |
| Korea | Alcatel Vacuum Technology Korea 447 Banwol-dong, Hawsung-si 445-330 Kyunki-do, | Kang | Tae Ook | +82 17 294 90 24 |
| Singapore | Regional Business Network Pte Ltd | Lim | Joshua | +65 9834 76 68 |
| Taiwan | Alcatel Vacuum Technology Taiwan N° 169-3, Sec 1, Kang-Leh Rd Song-Lin Village, Hsin-Feng 304 Hsin-Chu County | Chen | Eric | +886 989 125 299 |
| Taiwan | Alcatel Vacuum Technology Taiwan N° 169-3, Sec 1, Kang-Leh Rd Song-Lin Village, Hsin-Feng 304 Hsin-Chu County | Chen | Raymond | +886 989 325 927 |
| USA | ALCATEL VACUUM PRODUCTS 48349, Fremont Bvd FREMONT, CA 94538 USA | Bouvron | Pascal | (1)510 393 55 56 |
| USA | ALCATEL VACUUM PRODUCTS 67 Sharp Street Hingham MA 02043 USA | De Los Reyes | Jun | (1)781 385 9240 |
| USA | ALCATEL VACUUM PRODUCTS ARIZONA 2420 West 14TH STREET TEMPE AZ 85281 - USA | Laurent | William | (1)602 625 1344 |